I think my package may be lost/stolen what can I do?

If your order tracking shows as delivered, but you have not received your package, follow these steps:

1. Wait for 72 Calendar Hours:
   • If it's been less than 72 calendar hours from the delivery notice, we recommend waiting until that time has elapsed to ensure there wasn't a delivery issue with our carriers. 
2. Check Possible Delivery Areas:
   • Ensure you've thoroughly checked all areas where the package could have been delivered. Consult with neighbors, family, roommates, or anyone else who may have access to the delivery.
3. Contact Customer Support:
   • If it has been over 72 hours since the delivery notice and you still haven't received your package, please contact our customer support team here.
4. Document the Issue:
   • Make sure to document important details, including the tracking number, delivery date, and any communication with carriers. This information will be helpful when contacting customer support.
5. To prevent lost packages in the future, consider the following options:
   • Request to pick up your order at a FedEx location if possible.
   • Explore the option to pick up your purchase In-Store.

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