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Refunds can take up to 10 business days to show up back in your account. Refunds are issued in the original form of payment. Gift returns are refunded to the original purchaser. Have an account w...

If you've placed a gift order on levi.com, we will display the item(s) and not the total price on the packing slip if any one of the following applies to your order: You've entered a ship to addre...

All stores will have high-traffic and high-touch areas cleaned frequently. Verifone machines and fitting rooms will be cleaned after each use. Deeper cleaning will be performed as needed. Each stor...

At Home Pickup is a new return option that allows customers to schedule a date for a courier to pick up your return right from your home (Available Monday - Friday 9am - 4pm). After initiating the ...

If you have signed up for Levi's® Email Subscription and have not received your  Welcome offer: It can take up to 4 to 6 hours for you to receive your Welcome code Please check your spam/junk fold...

Returning or Exchanging a Gift Garment Purchased at Levi.com: Check with the gift giver and obtain the order number and the email address used when placing the order. Once you have the informatio...

Applying your promotional code is easy!  Once you have selected the items for your order.  Click on the shopping bag icon on the upper right corner of the page and start the checkout process.  On ...

Yes. Reusable shopping bags will be allowed, but we ask that customers put any items in the bag themselves.

Yes, we will remain open 24/7 online at Levi.com and the Levi’s app.  

At Levi’s®, we understand that returning an item can sometimes be inconvenient, and we strive to ensure the process is as seamless as possible for you. We also recognize that mistakes can happen, a...