What if I received a damaged item?

Please follow the steps below to obtain a replacement item. The damaged item can be exchanged for the same or a different size.

1. Log in: Sign in to your RedTab™  account here with your email and password.
   • For non-RedTab members who checked out as a "Guest": Start your exchange by clicking here. Enter your order number and email.
2. Find your order: Locate or retrieve your order number by hovering over your name and selecting "Order History."
3. Initiate exchange: Find your order and click "Exchange or Return".
4. Choose a return method: Select your preferred return method. Click here for more details.
5. Select items and answer questions: Choose items and answer questions (e.g., size for exchange).
6. Drop-off method: Choose your preferred drop-off method and location. 
7. Review choices: Verify exchange details and make sure all information and selected return methods are correct.
8. Choose refund method (for returns): Select credit via gift card or original payment.
9. Submit request: Click "Submit" to print your shipping label and receive drop-off instructions.

Note:

• You won't be charged a return shipping fee.
• Address changes can’t be made on your replacement request. 
• Replacement orders can’t be canceled once dropped off with the return shipping carrier. 
• Please allow 7-10 business days for delivery.
• If the item you wish to exchange is not available, select the "Return" option with the "Defective" reason code and return the item for a full refund. You will not be charged the return shipping fee.