We hope you’re pleased with your new Levi’s® purchase! But just in case you’re not, we'll happily accept your return as long as the merchandise is unworn, undamaged, defective, or incorrect item with attached hangtags. Your full refund will be processed within 60 days of the ship date.
Please note:
- All refunds are made in the original form of payment.
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Please be aware that purchases marked as Final Sale are non-refundable.
- Returns are always FREE for Red Tab™ Members. Click Here to Join.
- Once we've received your return, expect a confirmation email. Please note, that it may take up to 15 business days for your refund to be posted to your original payment method.
- Not a Red Tab™ Member? A $7.50 returns processing fee will be deducted from your refund.
- Want a faster refund? Please visit a Levis store or start a Happy Returns and drop your return off at the nearest returns bar location.
- Once you've handed off your returns to the shipping carrier, they cannot be canceled.
- If you've made purchases through a participating retailer, please be aware that Returns must be conducted at the same store or participating branch.
- Just as a reminder, shipping and handling fees, gift cards, gift wrap charges, and donations are nonrefundable.
Returning an in-store purchase?
- For in-store retail or outlet purchases, return them in-store (Levi’s®, Levi’s® Outlet). Note that in-store purchases cannot be returned by mail or with Happy Returns
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In-store returns made without a receipt are eligible for store credit only
ONLINE RETURNS IN-STORE
Enjoy the flexibility of returning online purchases at any of our locations within the country of purchase, free of charge. Find a nearby store using the Store Finder button. Remember to have your order confirmation email or order number ready for the return. Initiate a store return Here.
ONLINE RETURNS BY MAIL
To return your item by mail or to request a shipping label, click on the Start Your Return button below to start the process.
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Select the item(s) you want to return and choose one of the following four options:
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Go Boxless with FedEx Drop Off: You'll receive a confirmation email with a mobile return code. If you're without a printer or packaging, bring the mobile return code to a FedEx store—they'll handle the label and packaging for you.
- Go Printerless: Just a heads-up, no need to print your label, but make sure you securely package your return using this method. You'll receive a confirmation email with a mobile return code—remember to bring it to a local FedEx, USPS, or Walgreens store.
- Ship by Mail: Securely wrap your items, either in their original packaging or the packaging of your choice, to prevent any issues during transit. Attach your shipping label to the outside, ensuring it's visible. Then, drop off your return at the nearest FedEx, USPS, or Walgreens locations
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Home Pickup. Insert the packing slip inside your package and affix your shipping label to the outside. Schedule a pick-up date from the comfort of your home (available Monday-Friday between 9 am-4 pm). Keep in mind there's a $8.95 pick-up fee payable at scheduling, applicable only in select US cities.
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RETURNS WITH HAPPY RETURNS
Looking for a quick, straightforward, and eco-friendly way to return? Happy Returns offers the ultimate ease and stress-free experience with over 10,000 convenient locations.
Here’s what you need to know:
- For items processed through Happy Returns, refunds are handled on the same day.
- Allow up to 10 business days for the refund to reflect in your original payment method.
- Happy Returns are FREE for Red Tab™ Members. Join now to enjoy the benefit of complimentary returns.
- If you're not a Red Tab™ Member, a $7.50 returns processing fee will be deducted from your Happy Returns refund.
- No packaging or return label is required for Happy Returns.
- Effective November 1, 2023: Happy Returns no longer processes incorrect item returns. We kindly ask that you cancel your Happy Return and initiate a mail-in return.
- Happy Returns now limits returns to 9 items. If you have 9 or more items, generate two Happy Returns QR codes.
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Returns are not accepted for items above $500. This limitation applies to each individual item; you can still combine multiple items to exceed this limit.
- Order Number and Email, then click "Start Your Return."
- Choose the item you wish to return and indicate the reason.
- Select your preferred refund payment method.
- Submit your return request. Look out for an email confirmation in your inbox, providing the next steps along with a QR code.
- Take your item and QR code to any Happy Returns location, and you're all set
Click Here
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