RealConnections
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Where can I learn more about the craftsmanship, design details, and innovation for Levi’s® Products?
Levi’s® clothing is crafted for life. For us, craftsmanship translates to design with purpose. From fabric to stitching, every one of Levi’s® products starts with quality components. Inventing blue...
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What are your store hours?
The store hours for Levi's® Retail Stores and Levi's® Outlet Stores may vary depending on the location. To find the most up-to-date hours for your nearest store, please visit our Levi's® Store Loca...
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What is Afterpay and how do I use it?
Afterpay lets customers pay for purchases in four equal installments every two weeks. Afterpay is always zero interest but you are subject to extra charges for missed payments. All shopping bag ite...
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Where is my order and how do I Track it?
For orders delivered to the East Coast, please also expect some delays due to severe weather conditions. Thanks for your patience! Sign up for texts Order Shipment Notification:Once your order sh...
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Have I been charged twice for my order?
Due to health safety measures implemented to limit the impact of COVID-19 on our employees, we are experiencing delivery delays. With some delays, it may be necessary to reauthorize customer paymen...
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How does Pickup In-Store work?
You can order Pickup In-Store online at select stores (check your local store for availability). Here’s how to use these new services: While ordering at levi.com, select your size and wash/color a...
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Will store associates wear masks and gloves?
Yes. The health and safety of our employees and customers is our top priority. We’re providing our store associates / stylists with masks and gloves. We’re also providing store employees paid sick ...
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How to Return and Exchange Items You've Ordered
How to Make a Return or Exchange We want you to love your new Levi’s® purchase. If for any reason you’re not fully satisfied, we will gladly accept your returns or exchanges if the merchandise is i...
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Can I change the ship to address of my order?
CHANGE DELIVERY ADDRESS OF MY PACKAGE We cannot change your shipping address after your order is placed. If you'd like to change the shipping address, please cancel the order within one hour after ...
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How Do I Submit Photos for a Warranty Claim?
Photo Instructions: Below are instructions on how to submit photos as a part of our Warranty Return Form. For each garment in your warranty claim, we ask that you send at least two images of the ...