RealConnections
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Where are your stores located?
To find your nearest Levi's® Retail Store, Levi's® Outlet Store, or Levi's® Retail Partner, please visit the Levi's® store locator.
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Levi's® Warranty Claim & Policy
At Levi's®, we stand behind the quality of our products and want you to love every purchase. A 2-year warranty backs all Levi's® products against manufacturing and material defects (excluding norma...
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What are your shipping deadlines?
For orders delivering to the East Coast and Los Angeles, please also expect some delays due to severe weather conditions. Thanks for your patience! Get text alerts for your order. Sign up for texts...
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What safety precautions have been taken for Levi’s® employees?
We’ve taken actions on our end to ensure the safety of the Levi’s® community and employees. These include: A travel ban in and out of high-risk countries and regions Making sure employees who have...
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Will merchandise that is tried on in-store be sanitized?
Yes. All items that are tried on will be quarantined for 24 hours before being returned to the sales floor.
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Levi's® Pickup In-Store
Pickup In-Store is a new service allowing you to place an order and pick it up at a nearby Levi’s® store. Most orders will be ready within the same day if placed three hours before store-closing ti...
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Levi's® Return & Exchange Policy
We want you to love your new Levi’s® purchase. If for any reason you’re not fully satisfied, we will gladly accept your returns or exchanges if the merchandise is in its original and unworn conditi...
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How Can I Contact a Levi's Customer Service Agent?
Sometimes you just need to talk to someone. If you would like to speak with one of our customer service agents, you can contact us through the channels below. Click here to chat with us online fr...
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Does Levi's offer accessibility assistance?
Providing individuals with disabilities access to our products and services, including through an accessible website and mobile app, is important to us. The following assistive technology and brows...
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Can I share usability feedback?
Providing individuals with disabilities access to our products and services, including through an accessible website and mobile app, is important to us. If you are having trouble using parts of our...